How are delivery costs calculated?

• Delivery costs will be added to your cart during checkout, and the displayed prices already include delivery to your chosen address.

Where can I find information on delivery options and costs?

• Visit our website for details on available delivery options and associated costs, including express delivery. You can choose your preferred option during the online checkout process.

When can I expect my delivery?

• The estimated date and time window for delivery are specified on our website and in your order. Currently, orders are shipped and delivered only on business days. If you require weekend delivery, please contact us to inquire about availability and additional costs.

How can I track my shipment?

• After placing an order, you will automatically receive a shipment tracking number via email. Make sure to provide the correct email address during the ordering process.

Who handles the delivery of products?

• We utilize a third-party shipping company for product delivery. Any issues with delivery should be reported to us, and we will assist you in resolving them. However, please note that delivery times are estimates and subject to postal delays and factors beyond our control. We do not guarantee delivery within the indicated times and will not be liable for any losses or damages resulting from late deliveries.

What happens if there is a delay in delivery?

• In the event of unforeseen circumstances affecting the estimated delivery date, we will provide you with a revised estimated delivery date.

Where will the delivery take place?

• The delivery will be made to the address you provided when placing your order with us.

What should I do if I'm not available to receive the delivery?

• If no one is available to receive the delivery at your specified address, please contact us using the contact details provided on our website.

What happens if my product isn't delivered within 30 days?

• If we cannot deliver your product within 30 days of the Confirmation Email date, we will inform you, cancel your order, and issue a refund, unless we agree otherwise in writing.

What should I do if my order arrives damaged?

• If your order arrives damaged, please contact us immediately at [insert number] so we can determine the best course of action. Each order is insured by the third-party shipping company for its value.

When does the responsibility for the product transfer to me?

• Once the product has been delivered to the address specified by you during the order placement, you become responsible for it. The risk associated with the product passes to you or a third party notified by you who takes possession of the product.

Do you accept international orders?

• We reserve the right to refuse international orders. If approved, international orders may be subject to customs and import duties upon reaching the destination country. You will be responsible for paying all applicable customs and import duties, and failure to do so may result in your order being held at customs. We will not be liable for any costs incurred in releasing the order from customs, including reimbursing you for any customs and import duties paid.

Can my order be cancelled?

• We reserve the right to cancel your order and will provide a full refund if payment has already been debited.

• You can cancel your order until we confirm it in writing. Once confirmed, your order is binding, but our refunds and exchanges process may apply.

Can I cancel a contract for change of mind?

• Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK), you have the right to cancel certain contracts within 14 days without giving any reason (subject to exceptions below).

• To cancel, inform us in writing of your decision to cancel the contract, and make sure to do so before the cancellation period expires.

• Exceptions: Contracts for personalized or custom-made goods cannot be cancelled for change of mind. For these goods, we are under no obligation to offer a refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This does not affect your rights for faulty goods.
  

What are my rights for faulty goods?

• If your order arrives damaged, or the goods are not of satisfactory quality or as described, you may be entitled to a replacement or refund.

• If your order is faulty and you have the right to cancel, we will reimburse you for all payments received, including delivery costs (except for any supplementary costs from choosing a different delivery method).
  

What is the returns process?

• To initiate a return, please use the online form and follow the procedure on our website.

• We will issue any refund owed using the same payment method you used for your initial payment, unless agreed otherwise.

• Deductions may be made for any loss in the value of goods due to unnecessary handling.

• We will process your refund within 5 business days after receiving the returned goods or evidence of their return.

• For faulty goods, we may inspect the goods to verify the faulty condition before issuing a refund or replacement.

• For goods cancelled under the statutory 14 day cooling off period, you must send them back to us within 14 days from the day you informed us of your cancellation. You will be responsible for the direct cost of return shipping.

For complete details and legal terms, please refer to our website's full Terms and Conditions, which are accessible here [insert link]. If you have any further questions or need assistance, feel free to contact our customer support team.

How thick is the steel of your steel notch reinforcing plates?

• Structural steel plates from Timber Fixer Ltd are 3mm thick and made of mild steel that have been galvanised to prevent rusting. They have been designed to reliably reinforce notches in timber floors, roofs, and truss rafters.

What are joist reinforcers?

• At Timber Fixer Ltd, our notch reinforcers are lightweight pre-fabricated structural steel plates that can be bolted to timber joists and beams. They add additional strength and load-bearing capability to weakened or defective timber structures due to holes, notches, or cracks that are often created to support the passage of plumbing, electrical, or other utilities.

I can't see the exact reinforcer I need. Can you custom-design a reinforcer for my needs?

• It’s most likely that we can help and provide custom-made reinforcers to your specific requirements. We have created many customised reinforcer solutions over the years. Please call us on xxxx to discuss your application with us.

What comes with your joist reinforcers?

• We will provide all the fastener accessories including bolts, nuts, washers, drill bits, and nails that you need to install your notch reinforcer.

Do you have a product that will solve my problem? The plumber cut two large holes nearly 6" in diameter in two joists of size 2 x 10 and has run the plumbing. The inspector tells me I need to replace the joists. I don't want to have to replace the joists and the plumber to have to come back and reroute the pipe.

• Yes, it sounds like we can solve this with a standard 2x10 HR Floor Joist Hole Repair Kit. Our standard galvanized steel 2x10 HR will fix holes created like this for plumbing and utilities that are up to 6" in diameter in both 2 x 10 and 2 x 12 joists. They can be delivered to you tomorrow if you choose expedited shipping or within three days if our regular shipping is fast enough for you.

Are you saying that I can run plumbing pipes through joists instead of under them?

• Yes, that’s right. Our reinforcing joist hole kit allows you to run plumbing pipes through your joists. 2 x 10 and 2 x 12 joists are suitable and the holes for the pipes must be no larger than 6” in diameter.